General conditions


  1. GENERAL CONDITIONS:

    THE GROUPS OF YOUNG PEOPLE ARE NOT ACCEPTED.

    By making a reservation on this website, you and your companions expressly and unreservedly accept these conditions.

    Our houses are fully equipped: TV, fridge, microwave, toaster, coffee maker, kettle, washing machine, hair dryer, cleaning utensils, cooking utensils and kitchen utensils. Air conditioning and dishwasher are installed in most houses. Check the website to see if the chosen house has this equipment.


    The photos and descriptions presented by Arenda Costa Dorada are reviewed periodically. However, there may be differences in exposed furniture or interiors. These changes will not give you the right to compensation or claim.
    For hygiene reasons, houses do not have rags, sponges, kitchen rags and barbecues.
    All prices are inclusive of VAT.
    Bed linen, towels and beach towels are included in the accommodation during the summer season. Consumption of water, gas and light are also included, the limits of which are stipulated by contract.
    The tenant accepts the rules of the community and agrees to maintain correct and exemplary behavior towards the rest of the neighborhood.
    In case of departure and departure before the scheduled day, NO amount will be refund to the client.

    2. BOOKING CONDITIONS

    You can make the reservation online, after checking the availability of the desired accommodation. To confirm your reservation, you must pay between 35% and 50% of the total amount, by bank transfer or credit card. In case of payment by bank transfer, you have 3 days to send the proof of payment. After this time, your reservation will be canceled. Once the deposit has been received, we will e-mail you the booking confirmation and the rental agreement, which you will present at the reception of our office upon your arrival, where you will have to pay the balance before handing over the keys (remember we can only accept cash amounts of 2.500 euros from the clients of the European Community and less than 15.000 euros from the clients from non-EU countries (clients not having their fiscal residence in Spain).


    3. CUSTOMER OBLIGATIONS:

    Housing occupancy

    You agree to keep the accommodation clean, in order and in the condition in which it was delivered. It also undertakes to follow the instructions for use and maintenance indicated by the company and to comply with regulations regarding noise, garbage collection, water consumption, etc.
    The number of people per dwelling can not exceed the indicated capacity, except for babies (under two years).
    In case of non-compliance with these rules, the company is entitled to request the eviction of his home without compensation and to collect compensation for damages, which can be deducted from the deposit.
    In addition, pets are only allowed if this is specifically mentioned in the accommodation file. If you don´t follow these rules, the tourist company may request the eviction of the house without compensation for you.
    PAYMENT OF DEPOSIT.
    When collecting the keys, you must pay the guarantee deposit (amount indicated in the booking confirmation). This deposit is usually between 300 and 1000 euros (luxury villas- 5000 €) and will be returned at the time of departure or within a maximum of 48 hours, provided that no damage has been caused to the accommodation and that it is the same. state in which it was delivered.
    PAYMENT OF TOURIST TAX
    The tourist tax is mandatory from November 2012 and must be paid at the entrance. Guests over 16 must pay € 0.90 per night for the first 7 days of stay only. In total, the maximum amount that can be paid is € 6.30 for each major person (excluding VAT).

    4. COMMITMENT OF ARENDA

    Arenda Costa Dorada has an office open to the public in Miami Playa within 5 minutes of the house you rent.
    Unlike other companies, our treatment is totally personalized. We explain the operation of the house and the characteristics of the environment.
    We will resolve any incident that may occur in the accommodation as soon as possible.
    In the event of force majeure, we undertake to replace the reserved accommodation with another one whose characteristics will be identical or better, depending on availability.
    Complaint forms are available in our offices.

    We also have a 24-hour phone service for any incident or question the customer may have during their stay.

    NO RESPONSIBILITY OF ARENDA COSTA DORADA:
    Stealingor destruction caused by others.
    Works and constructions near the housing.
    Exemptions, omissions or interruptions in supplies (electricity, water, wifi, ...)
    Neglect or omission of services provided by third parties (cleaning of common areas, community pools, etc.)

    5. ARRIVALS AND DEPARTURES

    ARRIVALS:
    Key collection takes place at our office at Avenida Barcelona, ​​164, Miami Playa between 16:00 and 19:30 on the day of check-in. Arrival from 8:00 pm to 9:00 am - enter the mailbox with the code, required to pay in advance the remaining amount.
    In case of arrival outside these hours, on public holidays or on Sundays, you must contact us to coordinate the delivery of the keys. Otherwise, you may not be able to occupy the accommodation on the day of your arrival. Obligation to pay in advance the amount remaining.
    If you would like us to accompany you home from 20:00 to 24:00, you will have to pay an extra fee of 100,00 euros. It is essential to notify in writing to the email: reservas@arendacostadorada.com

    If your arrival is outside normal hours due to flight delays or unexpected events on the road, please inform us as soon as possible at this phone number: +34 630 871 185, so we can help you later.

    DEPARTURES
    Guests must make a check-out by 10:00 on the last day booked. The house must be clean, as we delivered it. Our staff must visually monitor the house and once verified that everything is in order, we return the deposit.

    EXPRESS REGISTRATION

    This option allows the customer to go directly to the house, without having to go through our office. The procedure for this method is very simple and includes the following:

    - The customer must notify us 7 days in advance, pay the remaining balance, send all the data of the police file and inform us of the estimated time of arrival. If these conditions are not met, we will not be able to proceed with the quick registration.
    - The agency will send you instructions and plans to reach the accommodation.
    - 30 min. before you arrive to the accommodation, contact us and our staff can go to the house with the keys.


    6. EXTRAS: ADDITIONAL SERVICES

    For the convenience of our customers, we offer a list of optional extra services. These services are ordered in advance so that we have the opportunity to provide them.

    The final cleaning service it is a mandatory service, the price depends on the characteristics of the accommodation. In any case, it is the customer's responsibility to dispose of the garbage and clean all kitchen utensils, even the final cleaning is paid for.

    PRICE BY CATEGORY:

    Apartment: 75 €
    Three-Bedroom House: € 95
    House 4 bedrooms: 125 €
    House 5 bedrooms: 150 €
    Luxury house: 150-300 €

    Other optional services:

    Extra bed + 1 set of sheets: € 65 / stay
    Highchair: € 24 / stay
    Protective bed: € 20 / stay
    Stair protection: € 20 / stay
    Baby stroller: € 30 / stay
    Sunbed: 40 € / stay
    Blanket: 5 €/ stay
    Beach towels: 5 €/ stay

    7. CANCELLATIONS AND CHANGES BY YOU

Reservations made will not be effective until the agreed amount has been entered.
The cancellation or modification of the reservation must be communicated as soon as possible to the email indicated in the reservation voucher. Cancellation may give rise to penalties, as compensation.

In case of cancellation the following conditions will apply:

- If the cancellation occurs more than 8 weeks before the date of entry, it will be penalized with 0% of the prepayment of the rent.
- If the cancellation occurs less than 8 weeks before the date of entry, it will be penalized with 35% of the rental amount.

  • In case of no show (NO SHOW), the tourist will lose 100% of the rental amount.
  • In in case of border closure - free cancellation.