1. GENERAL CONDITIONS:
   
   THE GROUPS OF YOUNG PEOPLE ARE NOT ACCEPTED.
   
   By making a reservation on this website, you and your companions expressly and unreservedly accept these conditions.
   
   Our houses are fully equipped: TV, fridge, microwave, toaster, coffee maker, kettle, washing machine, hair dryer, cleaning utensils, cooking utensils and kitchen utensils. Air conditioning and dishwasher are installed in most houses. Check the website to see if the chosen house has this equipment.
   
   
   The photos and descriptions presented by Arenda Costa Dorada are reviewed periodically. However, there may be differences in exposed furniture or interiors. These changes will not give you the right to compensation or claim.
   For hygiene reasons, houses do not have rags, sponges, kitchen rags and barbecues.
   All prices are inclusive of VAT.
   Bed linen and towels are included in the accommodation during the summer season. Consumption of water, gas and light are also included, the limits of which are stipulated by contract.
   The tenant accepts the rules of the community and agrees to maintain correct and exemplary behavior towards the rest of the neighborhood.
   In case of departure and departure before the scheduled day, NO amount will be refund to the client.
   
   2. BOOKING CONDITIONS
   
   You can make the reservation online, after checking the availability of the desired accommodation. To confirm your reservation, you must pay 50% of the rental price, by bank transfer or by credit card. In case of payment by bank transfer, you have 2 days to send the proof of payment. After this time, your reservation will be canceled. 
   Once the prepayment has been received, we will send you the confirmation with the rental conditions via email, which you will present at the reception of our office upon arrival, where you must pay the outstanding balance (cleaning and tourist tax) before key collection.
   The rest of rental price 50% must be paid by bank transfer or with the credit card 10 days before arrival or in cash on arrival. Remember we can only accept cash amounts of 1.000 euros from the clients of the European Community and less than 10.000 euros from the clients from non-EU countries.
   
   
   3. CUSTOMER OBLIGATIONS:
   
   Housing occupancy
   
   You agree to keep the accommodation clean, in order and in the condition in which it was delivered. It also undertakes to follow the instructions for use and maintenance indicated by the company and to comply with regulations regarding noise, garbage collection, water consumption, etc.
   The number of people per dwelling can not exceed the indicated capacity, except for babies (under two years).
   In case of non-compliance with these rules, the company is entitled to request the eviction of his home without compensation and to collect compensation for damages, which can be deducted from the deposit.
   In addition, pets are only allowed if this is specifically mentioned in the accommodation file. If you don´t follow these rules, the tourist company may request the eviction of the house without compensation for you.
   PAYMENT OF DEPOSIT.
   When collecting the keys, you must pay the guarantee deposit (amount indicated in the booking confirmation). This deposit is usually between 300 and 1000 euros (luxury villas- 5000 €) and will be returned at the time of departure or within a maximum of 48 hours, provided that no damage has been caused to the accommodation and that it is the same. state in which it was delivered.
   PAYMENT OF TOURIST TAX
   The tourist tax is mandatory from November 2012 and must be paid at the entrance. Guests over 16 must pay € 1.00 per night for the first 7 days of stay only. In total, the maximum amount that can be paid is € 7.00 for each major person (excluding VAT).
   
   4. COMMITMENT OF ARENDA
   
   Arenda Costa Dorada has an office open to the public in Miami Playa within 5 minutes of the house you rent.
   Unlike other companies, our treatment is totally personalized. We explain the operation of the house and the characteristics of the environment.
   We will resolve any incident that may occur in the accommodation as soon as possible.
   In the event of force majeure, we undertake to replace the reserved accommodation with another one whose characteristics will be identical or better, depending on availability.
   Complaint forms are available in our offices.
   
   We also have a  phone service from 09:00-22:00 for any incident or question the customer may have during their stay.
   
   NO RESPONSIBILITY OF ARENDA COSTA DORADA:
   Stealingor destruction caused by others.
   Works and constructions near the housing.
   Exemptions, omissions or interruptions in supplies (electricity, water, wifi, ...)
   Neglect or omission of services provided by third parties (cleaning of common areas, community pools, etc.)
   
   5. ARRIVALS AND DEPARTURES
   
   ARRIVALS: According to Royal Decree 933/2021, it is mandatory to check-in online before arrival of your customer account in our system. - Previously, Order INT/1922/2003 requested the following data: Name. First and second surname. Document type. Document number. Expedition date. Birthdate. - The new regulations, in force since 2024, add new data to the list, emphasizing the reservation, in addition to the traveler's data. The official list that must be completed is as follows: Reservation identifier. Contract date. Entry date. Departure date. Payment type. Name of the traveler. Traveler's last name. Telephone and email of the traveler. Document type. Document number. Document support number. Birthdate. Address. Municipality code. Municipality. Postal Code. Country. Relationship (only for minor travelers). - You have to know that without a check-in online done we do not deliver the keys. - If the data of only 1 client is missing, the system does not send the data of the others. - Key collection will take place at our office, located at Avenida Barcelona, ​​164 Miami Playa, between 4:00 p.m. and 7:00 p.m. on the day of check-in. Check-ins from 7:00 p.m. - 9:00 a.m. - keys in the mailbox with code, mandatory payment of the outstanding amount.
   If you would like us to accompany you home from 19:00 to 24:00, you will have to pay an extra fee of 100,00 euros. It is essential to notify in writing to the email: reservas@arendacostadorada.com
   
   If your arrival is outside normal hours due to flight delays or unexpected events on the road, please inform us as soon as possible at this phone number: +34 630 871 185, so we can help you later.
   
   DEPARTURES
   Guests must make a check-out between 09:00-10:00 on the last day booked. The house must be clean, as we delivered it. Our staff must visually monitor the house and once verified that everything is in order, we return the deposit(*keep in mind that the cleaning team comes at the indicated check-out time. If you do not leave the house at the scheduled time, you will have to pay 50 euros for every 15 min. of delay. It is mandatory to throw out the garbage, leave the kitchen with clean dishes and bedding at the entrance (do not remove mattress and pillow protectors).
   
   6. EXTRAS: ADDITIONAL SERVICES
   
   For the convenience of our customers, we offer a list of optional extra services. These services are ordered in advance so that we have the opportunity to provide them.
   
   The final cleaning service it is a mandatory service, the price depends on the characteristics of the accommodation.
   
   PRICE BY CATEGORY:
   
   Apartment: 75 €
   Three-Bedroom House: € 100-135
   House 4 bedrooms: 135-150 €
   House 5 bedrooms: 150-200 €
   Luxury house: 150-350 €
   
   Other optional services:
   
   Extra bed + 1 set of sheets: € 65 / stay
   Highchair: € 24 / stay
   Protective bed: € 20 / stay
   Stair protection: € 20 / stay
   Baby stroller: € 35 / stay
   Sunbed: 40 € / stay
   Blanket: 5 €/ stay
   Beach towels: 5 €/ stay
   
   7. CANCELLATIONS AND CHANGES BY YOU
   
   

Reservations made will not be effective until the agreed amount has been entered.
The cancellation or modification of the reservation must be communicated as soon as possible to the email indicated in the reservation voucher. Cancellation may give rise to penalties, as compensation.

In case of cancellation the following conditions will apply:

- If the cancellation occurs more than 10 weeks before the date of entry, it will be penalized with 0% of the prepayment of the rent.
- If the cancellation occurs less than 10 weeks before the date of entry, it will be penalized with 50% of the rental amount.

• In case of no show (NO SHOW) or cancelation 1 day before arrival, the tourist will lose 100% of the rental amount.